For years, we have traveled to the Rivergate area of Nashville to enjoy those awesome omelets and sweet stacks of pancakes that only IHOP could deliver... and now that we have our very own in Bowling Green we still would rather travel to Rivergate.
The family was pretty excited when we heard that an IHOP was being built close to the interstate in town. Other than Denny's and Waffle House, there aren't a lot of options for restaurants of this type that stay up 24 hours a day, 7 days a week, 365 days a year. I am not a breakfast food fan. My idea of breakfast is a frozen pizza and a coke. I don't usually mess around with eggs and sausage, but IHOP is different.
The parents visited IHOP on their opening day in town. They weren't impressed but they weren't completely disappointed either. It was okay. But again, we know opening days are crazy and we okay with mistakes and mishaps. The problem lies in the issues that happen every time we visit.
I'm not sure what the deal is, but the service at IHOP stinks! It doesn't really matter what time of day you go in there, or what you order, or how many people are in your party. The fact of the matter is that it's breakfast food. Busy or not, it doesn't take an hour to drop a pancake on the griddle and scramble up some eggs.
What's worse is that when you speak with the managers about the issues, they don't listen to you. They walk off as you're trying to explain to them what you are unhappy about. What kind of business isn't concerned with correcting issues? What restaurant out there is trying to lose their customers? I feel like places that consistently give bad service and horrible variations of their food are only asking to be shut down. And that's really sad because I like IHOP.
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